IT service management (ITSM) is the most widely used model for managing IT resources. Designed to cater to the growing demands of an organization in terms of both everyday and future operations, ITSM involves implementing and maintaining IT services to improve internal work processes and provide better service for customers. If you’re completely new to […]

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Do you remember printed software manuals? It used to be that you’d go into a store, buy a CD with a jewel case, and as you installed it on your computer, you’d thumb through the printed manual included with whatever you were buying. A lot of software hasn’t gotten that much more complex since those […]

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A host of problems arise when you fail to meet deadlines – client loss, time wasted, and loss of wages. Often, it’s easy for managers to blame project delays and the problems that come with it on their team but this is usually not the best way to handle the situation. If your employees constantly […]

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What is Asana? Asana is a cloud-based task management solution that allows businesses to manage, collaborate, communicate, and organize their tasks and projects. It is specialized for handling multiple projects at one time and it is suitable for companies of any size. How does it work? The complete working of Asana is divided into five […]

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We have been following rules ever since we were born. Some voluntarily – others involuntarily. Why are there so many rules and why do we need them? For some, following rules can be daunting as they represent some kind of restrictions. However in reality, modern civilization would definitely become chaos without rules and regulations. Take […]

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A business decision makers’ ability to combine answers to “what” they should automate with the “when” will differentiate a successful and unsuccessful deployment of automation. In order to answer the question of “what”, think about those day-to-day, repeatable decisions that run the business such as: Location-specific decisions – such as eligibility verification, market sizing. Customer-specific […]

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Remembering tasks is critical to any business and it helps maintain accountability in the workplace. Throughout time, there have been several different methods used to keep track of tasks. As technology evolves, there is an evident shift towards digitizing these processes. The more conventional methods of keeping track of tasks include: Calendar journals Stick notes […]

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It is of extreme importance for companies nowadays to strive for process efficiency and added value for customers. Since the barriers to entry are diminishing, there is a rapid growth of firms storming the market gates and clinching their teeth on market share.  This is forcing everyone else to spend more time on thinking of […]

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An organization as a whole can be re-imagined as a living being, with its departments acting as the organs. Likewise, when applying Darwin’s ‘Survival of the fittest’ principle, it is evident how companies strive to be the best, or else they will soon meet bankruptcy (extinction). One notable example which suits this comparison is how […]

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Agile project management is a project planning and business process management approach that involves iteration. It is heavily concentrated on improving continuously and increasing the value of the project. In agile project management, the main target or goal is to improve the project, which is the developmental process of a product or a service. This […]

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