The Importance Behind Having A Strong Infrastructure of Systems Companies and businesses throughout all industries have various systems, processes, or procedures in place. Throughout the operations of a business, there are lots of parties and people who need to coordinate, communicate, and collaborate on the projects or tasks they’re working on. Whether it involves multiple […]

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If you’ve never heard of a customer journey map, you’re not alone. It’s a new topic in the business world, only having been introduced in 1999 as a tool to help improve customer experience. Marketing and sales are a science because they are processes. Processes can always be improved but you can’t improve it without […]

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“Old BPM” is dying because it’s changing and being replaced by “modern BPM”. Here’s what’s causing this replacement: Users are now deciding to buy software by themselves In “old BPM,” it was IT that made the decisions and called the shots. Not anymore. It takes a quick google search (5 seconds) to find and try […]

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