Comments on: Definition – What is Customer Experience Management? https://tallyfy.com/customer-experience-management/ Beautiful Workflow Software, Business Process Management (BPM) Software Sun, 25 Aug 2019 18:48:03 +0000 hourly 1 https://wordpress.org/?v=6.3.2 By: Riyaz https://tallyfy.com/customer-experience-management/#comment-2571 Thu, 14 Jun 2018 11:01:03 +0000 https://tallyfy.com/?p=9644#comment-2571 Hey Sonia,

Great points! You said it right that for smooth customer experience one needs to first know well about the customer profile and what phase of customer lifecycle he/she is into.

Thanks for this beautiful peace on CX.

Riyaz

]]> By: Gloria John https://tallyfy.com/customer-experience-management/#comment-805 Tue, 13 Jun 2017 06:46:59 +0000 https://tallyfy.com/?p=9644#comment-805 Identifying the right touch points is must in order to know the pain, needs and demands of a customer. Businesses can offer more targetted services if they know the real face of their customers. After knowing this only they can improve customers experience.

]]>