The most important thing to understand about quality assurance for content marketing is that is not the same thing as ...

A service level agreement is a formal or informal contract between internal or external and the end user of the ...

Management by exception (MBE) is a management strategy in which managers will only step in when there are significant deviations ...

Process automation refers to the use of digital technology to perform a process or processes in order to accomplish a ...

Business growth is sweet, and like you, everyone craves it. But growth, no matter how small, comes with its challenges: ...

Anytime you achieve a goal it is usually through implementing some sort of project. The development of new software, the ...

Take a moment to think about the steps your customers go through before they even make their very first purchase ...

A workflow engine is a form of software that helps to manage complex business processes. Typically, it makes use of ...

Automation has been a goal of business bosses since the Industrial Revolution in England and it’s been a cause for ...

The importance of content marketing for any marketing strategy has been clear for many years, with quality content being essential ...

A business process consultant is an external consultant who helps businesses by researching and analyzing the processes and systems that ...

Every sale your business will make follows a predictable progression of phases that, if completed, will lead to a sale ...

Workflow analysis is a process in which businesses examine the progression of workflows in order to improve efficiency. Workflow and ...

Have you ever wondered how long you should wait before following up with a potential customer? Following up too soon ...

Six Sigma is a framework that was designed to eliminate waste and improve the customer experience. It was introduced to ...

Before we delve into Business Process Management - what is a business process? Business Process Management (BPM) is a discipline ...

If your business has been seeking the advice of software developers in automating any of your business operations, they may ...

Business processes should be viewed as an asset that is diligently managed, maintained and improved upon. This is because even ...

Summary "80% of a company’s future revenue will come from 20% of its current customers" - Gartner Client onboarding is ...

Customer retention is the actions companies take to get their customers to continue using their services. Surprisingly, it is not ...

Outsourcing has proven to be an effective model for companies looking to save on overhead and labor costs while improving ...

Unless you’re already using business process management, you might be lagging behind your competition. Companies around the globe have been ...

Workflow automation is a created series of automated actions for the steps in a business process. It is used to ...

Without your customers, your company wouldn’t have anything to do all day. Customers are essential to any company from a ...

As a business owner, you know that one of the essential things to your business is good customer relations. Yes, ...

When you own your own business, you need to be able to make good decisions that benefit your company from ...

With the help of audit management software, an audit can be completed with greater efficiency. This leaves more time for ...

When you own your own business, it’s essential to make sure that it’s secure and free from potential risks. These ...

Appreciate your clients/customers. Thank you notes, thank you gifts for onboarding new clients and/or discounts to your most loyal customers ...

The aim of every company selling a product or providing a service is to find and retain customers through a ...

What do you think of when you think customer first impressions? The appeal of a storefront or the street on ...

Making first impressions amazing for a customer is your key to growth and customer retention. You have only one chance to ...

In order to acquire and retain new customers, you have to understand the concept of customer success. Why do customers ...

Regardless of your industry, your sales goals are probably relatively simple. You need a certain amount of revenue in order ...

When you get a customer, you want to keep them. A purchase is great, but a lifetime of purchases is ...

Every enterprise has at least one set process for approvals. That makes sign-offs simple, right? A quick review of traditional ...

One of the things that make your company successful is your ability to pay your bills and pay them on ...

Getting your employees off to the right start is crucial. 69% of your employees will be more likely to stay ...

Whether you’re starting a new business or trying to grow one, the accounting department in your company is essential to ...

Your business needs supplies, raw materials and inventory to thrive and grow. To get these items, you order them from ...

A good first impression can work wonders. J.K. Rowling did just that with her first book. It hit the shelves ...

It’s time to reel in the old definition of disruption and replace it with one that enables enterprises to manage ...

Every week or so - the news media comes out with a discussion on the future of artificial intelligence (AI). This ...

For any business, building a scalable sales process can be a difficult process. Although there is no shortage of advice ...

Some cases are simple and easy to track. The number of processes involved in them is limited. As a result, ...

Given how much the success of a company is dependent on the success of its customers, it is surprising that ...

For businesses wanting to survive in ever more competitive markets, where technological solutions are changing faster than many businesses can ...

Every year, companies pour millions of dollars into marketing and lead generation. Sadly, only 80% of leads are converted into ...

In the past ten years, companies have increasingly begun to look to hire outside of their company. This is commonly ...

Guest post by Angela Allan. Mindfulness is the new buzz word when it comes to increasing productivity, emotional intelligence and ...

All businesses are audited on a regular basis, be it annually, monthly or in a spot check by a regulatory ...

Asset risk management is big business these days and it’s up to each individual company to put the correct processes ...

Growth in any company is exciting because adding new employees can bring a sense of fulfillment to everyone involved in ...

Every time you contact a client, develop a new product or deal with a customer complaint, you likely follow a ...

Problems with process improvement can pop up in any organization. That’s because every company has opportunities to improve processes, but ...

To remain competitive in today’s business environment it is necessary to utilize continuous improvement tools. Continuous improvement tools help to ...

As a business owner, it is easy to feel overwhelmed and like you are being pulled in many different directions at ...

For high-touch sales, customer onboarding can be a complex process. Simply getting a sale is far from enough for lasting success; instead, you ...

Many businesses do an excellent job of making initial sales and then become complacent with their current customers as they ...

Building strong teams that are focused on collaboration is a key element for success. A team that takes ownership of ...